very descriptive error with Windows Update

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...help?

created a new user. now what?

Quote from Deauthorized

Quote from darwin

created a new user. now what?

Try to update, and then move your stuff to the new user

didn't work. Windows Update still throws the same error.

Quote from Deauthorized

Quote from darwin

didn't work. Windows Update still throws the same error.

Usually it's a user profile problem, but it seems like the borking might be deeper in

Try this guide

Quote from Tizz

The holy trinity of Microsoft's technical support in case of random system corruption is:

dism /Online /Cleanup-Image /RestoreHealth

sfc /scannow

chkdsk c: /f

Just did that yesterday at work to fix Windows Update and it worked lol

If it fails, doing an in-place upgrade using the Windows installer would likely replace any borked system file.

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have tried all of the above. still same error.

while trying to fix Windows Update, I also discovered that the computer, while charging, will (regardless of activity or power settings) randomly turn off the display, and there is no way to turn it back on afterwards. this is reproducible on other Windows installations, but only while charging.

Quote from Deauthorized

Quote from darwin

while trying to fix Windows Update, I also discovered that the computer, while charging, will (regardless of activity or power settings) randomly turn off the display, and there is no way to turn it back on afterwards. this is reproducible on other Windows installations, but only while charging.

Does putting it to sleep and waking it up fix the display? Seems like something weird is going on with your laptops hardware

no, sleep does not fix anything as far as I can tell.

additional testing also reveals that the computer responds to keystrokes, so it's just the display that's not functioning correctly.